Scenario-based compliance training raised policy attestations from 54% → 91% within two audit cycles. Nudges, gamified micro-learnings, and anonymized feedback loops built sustained adoption across the healthcare workforce.
Background:
A multi-location healthcare provider struggled with inconsistent compliance adoption. Staff signed policies at low rates (54%), with gaps in training across nursing, administration, and specialist units. Regulatory audits highlighted repeat deficiencies.
Approach:
- Training Modules: Scenario-based micro-modules tailored for different staff categories (e.g., nurses, lab technicians, admin).
- Nudge Campaign: Monthly SMS/email nudges with simple reminders and quick one-click attestations.
- Anonymous Feedback: A secure channel collected frontline insights on why adoption lagged.
- Tracking & Dashboards: A central dashboard monitored real-time completion rates, segmented by unit.
Impact:
Policy Adoption % Over Two Cycles
- Policy attestations improved from 54% → 91% in two audit cycles (approx. 8 months).
- Compliance incidents reduced by 33%.
- Regulators commended the adoption program as a best practice.